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You can reset your password from the login page by clicking "Forgot Password" and following the instructions sent to your email.
Email support is available 24/7 for all plans. Live chat is available 24/7 for Enterprise customers and during business hours (9AM-6PM PST) for other plans. Phone support is available during business hours for Professional and Enterprise plans.
You can upgrade your plan from your account settings. Changes take effect immediately, and you'll be prorated for the current billing period.
Yes, we offer professional migration services to help you transition from your current platform to DataLake. Contact our sales team for details.
We offer professional services including implementation support, training, and consulting. Enterprise customers also have access to a dedicated customer success manager.
For bugs, please contact support with detailed reproduction steps. For security issues, email security@datalake.com with details. We take security reports very seriously.